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Service availability

Our platform at sga operates only where local law permits. We serve account holders across many regions, with common access points in Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited by local statute. Before opening an account, check your regional regulations or contact a local regulatory body if you are unsure. Our service notice appears at account registration and login to remind you of this responsibility. Jurisdiction status may change; we recommend reviewing our legal notice regularly.

Account eligibility

Account eligibility depends on your age and jurisdiction. Users must be of legal age in their own region to open and operate an account. At sga, we conduct standard KYC (Know Your Customer) verification to confirm your identity and age. This process involves submitting a government-issued ID and proof of address during registration. Verification typically completes within subject to verification of submission. We do not ask you to self-declare age or sign a responsible-play pledge — instead, we verify your actual identity against official records. If verification fails or your details cannot be confirmed, your account will remain restricted from withdrawal until the issue is resolved. Contact our support team if you have questions about eligibility in your region.

Local-law responsibility

Users are solely responsible for verifying that their access to and use of sga comply with applicable laws in their own jurisdiction. Online gaming regulations vary widely by region, country, and sometimes by city. What is legal in one jurisdiction may be prohibited in another. Before you open an account, deposit funds, or place any wager, we strongly recommend you consult the laws of your specific location or speak with a legal professional. sga cannot provide legal advice, and we do not warrant that our platform is legal in any particular region. By accessing sga, you confirm that you have checked your local law and determined that your use is permitted. We reserve the right to restrict or close accounts if we reasonably believe they violate local law or our terms of service.

Data and privacy scope

At sga, we collect personal and payment data to operate your account, process transactions, and comply with KYC requirements. Data collected includes your name, email, phone number, date of birth, identity-document number, and address. Payment data (bank account, e-wallet details) is stored securely and encrypted using SSL standards. We use this information solely for account management, fraud prevention, and regulatory compliance. We do not sell or share your data with third parties for marketing purposes. Our full privacy policy outlines data retention, deletion, and your rights under applicable data-protection laws. You may request a copy of your personal data or ask for deletion by contacting our support team; requests are processed within 30 days subject to legal and operational holds.

Contact for legal inquiries

For legal or compliance inquiries, contact our support team via the channels listed in your account menu: live chat, email, or phone. Legal questions are typically routed to our compliance department and receive a response within 5–7 business days. Formal legal notices or regulatory inquiries should be sent via registered email to the legal contact address displayed in our terms of service. We maintain standard business-hours responsiveness and will acknowledge receipt of all formal inquiries within 48 hours. If you represent a regulatory body or law enforcement, please refer to our Legal Notice page for government-contact procedures and information-request protocols.